Help centre
How to do the thing you are trying to do
Short answers, written the way we would say them on the phone. If what you need is not here, write to us and it will be here next week.
Getting started
The first hour: your details, your customers, your first invoice.
Create your first invoice
From a blank account to a finished GST invoice you can send, in about five minutes.
Set up your GST and business details
Your GSTIN, address, logo and bank details — entered once, and on every invoice after that.
Move your data in from Zoho or a spreadsheet
Bring customers, items and opening balances across without retyping them.
Add your staff and your CA
Three roles, no seat charges — and exactly what each one can see and do.
Invoices and quotations
Raising documents, correcting them, and getting them to your customer.
Money coming in
Recording what you were paid, and understanding what you are owed.
Record a payment you received
A customer paid and it is not showing? Money in has to be recorded, and here is how it attaches to the right invoices.
Record a part payment or an advance
What happens when a customer pays some of it, or pays before you have invoiced them.
Why the outstanding amount looks wrong
The three reasons the “customers owe you” number surprises people, in order of likelihood.
Stock and purchases
What moves your stock, and what to do when the count is off.
GST and filing
Producing the returns from the invoices you already entered.
Place of supply: why an invoice shows IGST instead of CGST
The one GST rule that changes every invoice — the customer's state decides the split, and Dukaaan applies it for you.
Get your GSTR-1 ready
Export the return from the invoices you already entered, and check it before it goes anywhere.
Check your GSTR-3B summary
The month's tax position, worked out from your own books, before you file.
Your data
Exporting it, recovering it, and where it is kept.