The questions people actually ask

No. Dukaaan runs in the browser on your phone or your laptop. There is nothing to install and nothing to update.

It is built for people who have not. You pick a customer and pick your items; the GST works itself out. There are no vouchers, no ledgers to choose and no contra entries to understand.

GST-registered businesses under the regular scheme, roughly ₹25 lakh to ₹5 crore turnover, with two to twenty-five people. Wholesale, distribution, trading and services.

Composition-scheme businesses, businesses above the e-invoicing threshold, and anyone running several branches on separate GSTINs. We would rather say so now than take your money and disappoint you in week two.

No, and that is deliberate — your customer has a copy and it is in your GST return. Issue a credit note against it and raise a fresh one. Drafts, on the other hand, you can change as often as you like.

Not yet. You get the PDF and a share link, and if the customer has a phone number saved you get a WhatsApp share option that opens the message ready to send. Emailing on your behalf and chasing an unpaid invoice automatically are both on our roadmap.

Yes. Enter whatever amount you actually received. Less than the invoice leaves the rest outstanding; money taken before you invoiced is held as an advance and offered against their next invoice.

Customers, products and drafts go to a recycle bin you can restore from. Finalized invoices are never deleted at all — they can be cancelled with a reason, which keeps the numbered document and reverses the accounting.

Yes. Give them their own login with the accountant role: they can read everything and export everything, and cannot change a number. It costs nothing extra.

No. Users are unlimited on both plans and there is no seat count anywhere in Dukaaan. Add your whole shop.

Yes. Invite them to each business as an accountant, and they switch between those businesses from the account menu without signing in again. One person owning two businesses on a single login is a different thing, and Dukaaan does not do that yet.

No. It produces GSTR-1 as an export and a GSTR-3B summary from the invoices you already entered, both reconciled against your own sales register so you can check them. You or your CA upload to the portal. Filing directly through a licensed GST Suvidha Provider is built and tested, and stays switched off in production until we trust it with your returns.

Yes, from the place of supply — your state against your customer's. You never choose the tax type yourself.

Not yet. It is on the roadmap, and it is one of the things we consider most worth building.

One product, two ways to pay for it — monthly or yearly. Every feature and unlimited users are on both. The pricing page has the figures.

No card, no call, no salesperson, and nothing is charged automatically when the trial ends.

Yes. A Zoho backup imports in one step; anything else comes in as CSV or Excel with your own column names mapped once.

You export all of it yourself — customers, invoices, payments, stock, expenses — as CSV and JSON, any time, without asking us. There are no conditions on it.

In Google Cloud's Mumbai region and nowhere else, encrypted in transit and at rest, backed up daily with point-in-time recovery. Each business's records are isolated from every other business at the database level.