Contact
Dukaaan is built and supported by one person. That means no ticket queue and no call-centre script — and it means an honest word about response times.
Support and everything else
Email is the way to reach us, and the address is on this page. Questions about using the product, a bug, a request, a billing problem or a data request all go to the same place.
When you will hear back
Usually the same working day, and within two working days at the outside. Indian business hours, Monday to Saturday. If something is broken and stopping you from billing a customer, say so in the subject line and it goes to the front.
Before you write
The help centre answers most first-week questions — invoice numbering, changing an invoice you already finalized, importing from Zoho, adding your CA — and it answers them immediately.
Privacy and data requests
You can export everything yourself from Settings → Privacy and data, and request deletion from the same screen, without contacting anyone. If a request has not been actioned, email us and we will deal with it directly.
Where we are
Dukaaan is operated from India, and all of your data is stored in India. A registered business address is published here once the entity details are finalized.
Did this answer it?
If it did not, write to the person who built Dukaaan. You get a reply from someone who can change the product, not a ticket number.
shubhukalra@gmail.com